HOW CAN WE HELP?
Support for our Constructor clients includes a number of options, please choose from our options below which best suit your need.
Our online knowledge base contains a large collection of helpful articles in relation to all the modules within Constructor, along with some technical documents for IT professionals.
Constructor users have access to our members portal. Download the latest updates and tax scales via the link below. You will need to have your Constructor account login details.
Do you have a Constructor Maintenance Agreement?
All Constructor clients receive unlimited support and updates for the first 24 months as part of our maintenance agreement.
This is to ensure that all users are getting the most out of the software by having access to our dedicated support team and access to all bug fixes, enhancements and upgrades.
A Constructor Maintenance Agreement (CMA) gives you access to the following services:
- The latest features, enhancements & new product offerings
- Personal phone support & assistance
- Access to knowledge base articles and videos
- Professional help with installation after hardware malfunctions
- An up to date business tool in an ever-changing I.T. world
- Payable monthly via direct debit
Support and Maintenance Cost
Please note: Support and Maintenance are compulsory for the first two years of your contract with Constructor.
The Basics Package:
From $70 a month for a minimum of 2 years.
The Enterprise Package:
From $112 a month for a minimum of 2 years.
Maintenance Agreement is based on the total purchase amount.